Shipping Information
Orders are shipped to the U.S. domestically via UPS or USPS and other premium carriers for the rest of the world via UPS, USPS, and DHL including Alaska and Hawaii. Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
Shipping and handling charges do not apply to the minimum purchase requirement. Free shipping is valid on orders shipping to one address.
We operate under standard business hours from Monday through Friday (excluding major U.S. holidays), most orders will ship within two days and you will receive it in 2 to 8 business days depending on your ZIP Code and selected shipping services upon check out.
Some circumstances may result in delayed shipping or delivery:
- Credit card payment issue
- Incorrect shipping addresses
- Orders held because items are out of stock. On infrequent occasions, we may be out of stock in your region’s warehouse. In this case your order may take longer as we await product or ship from an alternate warehouse if available. We will contact you if this happens.
- Carrier circumstances (severe weather, etc.)
What if you are not home? The delivery driver will use her discretion as to whether she will require a signature or if she will leave the package at the door, with a building manager, or with a neighbor. If the delivery driver does determine that she needs a signature, then she will make several attempts to secure one.
Domestic Shipping - Time to Ship
For all domestic orders, delivery should take an estimated 2-8 days.
International Shipping - Time to Ship
For all international orders, delivery should take an estimated 5-30 days depending on the service, country, and customs clearance process.
Free Shipping Policy
You will receive FREE Shipping on all orders over $45. Alaska and Hawaii surcharges and fees may apply. Shipping charges do not apply to the minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
Shipping to P.O. Boxes, APO/FPO and International Addresses
Shipping to P.O. Boxes is NOT available. Shipping to APO/FPO and International addresses are not currently available as a standard option. Please call or e-mail for the status and charges for your specific location.
Tracking Your Package
We know you are eager to receive your order. When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment. If you have an account with us, you can also track the status of your shipment from Your Account at www.yishifoods.com/account
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.