FAQ
Frequently Asked Questions
General
Yishi is the only Asian-inspired oatmeal brand on the market! Our flavors are delicious, unique, and packed with high quality, organic ingredients in order to provide you with nutritious, purposeful food for your daily ritual.
Both our name and our food philosophy come from our Asian heritage and the traditional Chinese practice of food as medicine. We believe that what you eat really matters, and have carefully selected ingredients for our oats that provide real, wholesome nutrition, without compromising bold, Asian-inspired flavor.
Toasted Black Sesame: rich, nutty black sesame Taro Bubble Tea: earthy taro and sweet black tea Matcha Latte: sweet, grassy matcha and toasted coconut Sweet Osmanthus: bright and lightly floral Osmanthus flower Red Bean Berry: fruity goji and lightly sweet red bean
Yishi products are currently sold at select Whole Foods and 99 Ranch locations, as well as several local retailers across the United States. Check out our store locator to find the store nearest to you! Can’t find your preferred store? Reach out to our team directly at sales@yishifoods.com with your preferred store’s name and address and we’ll do our best to bring Yishi to your daily ritual!
Black Sesame and Taro Bubble Tea are Yishi’s top two flavors. Black Sesame tastes rich and nutty, and our customers love the earthy sweetness of Taro Bubble Tea.
Reach out to our team directly at sales@yishifoods.com with you preferred store’s name and address and we’ll do our best to bring Yishi to your daily ritual!
Be sure to sign-up for our email newsletter at the bottom of this page to stay in the know about any special promotions or deals.
We also publish promotions and Yishi giveaways on our social media channels. Like and follow us on Facebook, Instagram, or TikTok @yishifoods to stay in the loop!
Please submit a wholesale inquiry on our website at yishifoods.com/pages/wholesale and reach out to our sales team at sales@yishifoods.com. We’ll be in touch soon!
Thank you for your interest! Please reach out directly to our team at hello@yishifoods.com with your best contact information, why you're interested in Yishi, and your media kit. We will follow up if it seems like a good fit!
Products
We have reduced the stevia and erythritol in the recipe, and we removed almond flour and replaced it with more oats. This formulation change will be rolled out in phases. As of today, the following products sold on our website will be the new formulation: Taro cups, Taro pouches, Matcha cups, Matcha pouches, and Red Bean cups.
All Yishi products are USDA-certified Organic, certified Non-GMO, and vegan. Nothing more, nothing less!
Yes! All of our oats are certified Gluten-Free and processed in a certified Gluten-Free facility so that you can enjoy purposeful food and peace of mind.
Our Sweet Osmanthus and Toasted Black Sesame flavors contain soy, and Toasted Black Sesame is the only flavor that includes walnuts. although we will be removing them from our formulation starting in May 2022.
Additionally, all Yishi products are certified Gluten-Free and vegan, and therefore do not include ingredients like wheat, eggs, or dairy.
Please be sure to carefully review the ingredients and nutritional information for any Yishi product before consuming. Detailed ingredient lists and nutritional value information can be found on the appropriate product page for each Yishi product.
We recommend preparing Yishi oats with hot water, but you can also microwave or use them to make overnight oats!
• To prepare Yishi oats with hot water, simply remove the lid and add 1/3 cup of hot water. Stir well and replace the lid. Let stand for 3-4 minutes before eating and then enjoy!
• To microwave Yishi oats, remove the plastic lid entirely. Add 1/2 cup of cold water and microwave for 45-60 seconds (times may vary depending on microwave used). Caution, oats may be hot! Let cool for 3-4 minutes before enjoying.
• For overnight Yishi oats, simply remove the lid, add 1/3 cup water, and stir. Cover and refrigerate for at least 4 hours, preferably overnight!
Want to mix things up? Try preparing Yishi oats with any of the above methods using plant-based milk instead of water!
We’re so glad you asked! Matcha Latte contains 11-17 mg of caffeine per serving (about 1/6th cup of coffee), and Taro Bubble Tea contains 47 mg (about ½ cup of coffee). All other options are totally caffeine-free!
All of our products have zero added sugar. Our formulations include organic stevia and erythritol, for a lightly sweetened taste without any spike to blood sugar. We are committed to using only high quality, natural ingredients.
We chose to use organic and non-GMO stevia and erythritol to support those customers who are looking to limit their sugar intake for health reasons like diabetes.
We chose stevia and erythritol to provide the best, most natural non-sugar sweetness possible. Stevia is a natural sugar substitute derived from the leaves of a plant native to South America. Erythritol is a naturally-occurring sugar alcohol that is derived from plants. They are both naturally-occurring ingredients consumed by humans for centuries. Both have been FDA tested and confirmed safe for consumption, up to levels well above those we use in our products.
All of our products are sugar-free, as we use stevia and erythritol for a lightly sweetened taste without any spike to blood sugar.
However, we understand that some people may be sensitive to sweetness, and we are currently testing a new formulation that uses less stevia, which we hope to release by early summer 2022.
If you do find that you are sensitive to stevia, we recommend adding a pinch of regular oats to your oatmeal, as it adds nice balance.
Detailed ingredient lists and nutritional value information can be found on the appropriate product page for each Yishi product.
Our products are all manufactured in the United States. We source as many of our ingredients domestically as possible, over 70%.
Those that cannot be sourced domestically, like Taro, Goji berries, and Matcha, are responsibly sourced from their home countries in order to ensure freshness and quality. In fact, we are one of the only companies to use real organic taro powder (most boba shops use artificial taro, for ease of sourcing and cost reasons.)
Yishi packaging is made from at least 35% post-consumer fiber, the most sustainable packaging material that we can source domestically! Unfortunately, due to the material and challenges with recycling hot food cups, our packaging is not backyard compostable or recyclable in most communities.
Shipping, Orders, Refunds, Contact and Policies
To modify or cancel your Yishi subscription, simply login with your account at yishifoods.com/account to make your desired changes.
Don’t have an account? Register on our website to manage your existing orders and subscriptions!
Please note: When registering, you MUST use the email you used for your subscription order.
To cancel an online order after it has been placed, please reach out directly to our team at customerservice@yishifoods.com with your Name and Order Number, as soon as possible. We will do our best to accommodate your request.
When your order is ready to ship, you will receive a shipping confirmation email with a tracking number. Most orders are shipped within 2 business days of placing your order (Monday through Friday) and arrive within 1 -3 business days of shipping.
For easier access, Login or Sign-Up at yishifoods.com/account to manage existing orders and see tracking information!
Please note that it may take up to 24 hours for tracking numbers to become active. Some circumstances (payment issues, incorrect shipping address, stock) may cause your delivery to be delayed. In these circumstances, we will notify you of the delay!
Oh no! Please reach out directly to our team at customerservice@yishifoods.com with your Name and Order Number and we will do our best to address this issue.
Please note that in order to receive a refund or replacement, you are required to provide proof of purchase in the form of an Order Number / Receipt. Gift cards cannot be replaced or refunded. We will update you on the status of your request once we have reviewed it. Any refunds will be automatically returned to the original purchase method.
We’re sorry that things didn’t work out. Because of COVID-19, all consumable products (whether or not they have been opened) are final sale and cannot be returned. Please reach out directly to our team at customerservice@yishifoods.com with your Name and Order Number to inquire about a refund.
We offer refunds for the following:
• Damaged, defective, or incorrect items
• Products that are expired when you receive them
• Products with damaged packaging or evidence of tampering
Please note that in order to receive a refund or replacement, you are required to provide proof of purchase in the form of an Order Number / Receipt. Gift cards cannot be returned or refunded. We will update you on the status of your request once we have reviewed it. Any refunds will be automatically returned to the original purchase method.
We love hearing from you! If you would like to give us feedback about your experiences with Yishi, please email us at customerservice@yishifoods.com. We’re looking forward to reading it!